General Questions
What is Southside Market?
Southside Market is an online retail store offering a selection of products through www.southsidemarket.shop.
Our goal is to provide customers with a straightforward online shopping experience, clear product information, transparent purchasing conditions, and accessible customer support.
Where is Southside Market located?
Our business contact address is:
319 St Emanuel St
Houston, TX 77002
United States
How can I contact Southside Market?
You can contact us by:
Email: support@southsidemarket.shop
Phone: (472) 283-7745
Ordering
How do I place an order?
Browse our products, select the product you want, add it to your shopping cart, enter your shipping and payment information, review your order, and complete checkout.
Can I purchase without creating an account?
If guest checkout is available at the time of purchase, customers may complete an order without creating an account.
Will I receive an order confirmation?
After a successful order, an order confirmation may be sent to the email address provided during checkout.
What if I entered the wrong shipping address?
Contact us as soon as possible at support@southsidemarket.shop.
We will try to assist, but changes may not be possible after an order has entered processing or shipment.
Shipping
Do you offer free shipping?
Yes. Southside Market currently offers free standard shipping on eligible orders.
How long does shipping take?
Our standard shipping timeframe is approximately 5–8 business days.
Is 5–8 business days guaranteed?
No. The stated timeframe is an estimated standard delivery period. Carrier delays, weather, holidays, address problems, and other circumstances may affect delivery.
Can I track my order?
When tracking information is available, it may be provided through the email associated with your order.
What should I do if my package is delayed?
Contact us at support@southsidemarket.shop and provide your order number so we can review the available information.
Returns & Refunds
How long do I have to request a return or refund?
You must contact us within 30 days of receiving your order.
How do I request a refund?
Email support@southsidemarket.shop with your order number, contact information, product information, and reason for the request.
How quickly are approved refunds processed?
Approved refunds are processed within 7 days.
The time for the refund to appear in your account may depend on your bank or payment provider.
What if my item arrives damaged?
Contact us as soon as possible and provide your order number and photographs of the damaged product and packaging when applicable.
What if I receive the wrong product?
Contact customer support at support@southsidemarket.shop so we can review the order and determine the appropriate resolution.
Can I cancel my order?
Contact us as soon as possible after placing your order. Cancellation may not be possible once the order has entered processing or shipment.
Payments
What payment methods do you accept?
Available payment methods are displayed during the secure checkout process.
Is my payment information secure?
Payments are processed through secure payment systems available through our checkout. Customers should only enter payment information through the official secure checkout.
Privacy
How does Southside Market use my information?
We use information as necessary to process orders, provide customer service, communicate about purchases, maintain website security, prevent fraud, improve our services, and comply with applicable requirements.
Please review our Privacy Policy for complete details.