Refund policy

Southside Market wants customers to have a clear understanding of our return and refund process before placing an order.

This policy explains when a return or refund may be requested, how to contact us, and how approved refunds are processed.

1. Return Request Period

Customers must contact Southside Market regarding a return or refund within 30 days of receiving the order.

Requests submitted after this period may not be eligible for a return or refund unless otherwise required by applicable law.

The 30-day period begins on the date the order is shown as delivered by the applicable carrier.

2. How to Request a Return or Refund

To request a return or refund, contact us at:

Email: support@southsidemarket.shop
Phone: (472) 283-7745

Please include:

Your full name
Order number
Email address used for the purchase
Product name
Reason for the request
Description of the issue
Photographs or other supporting information when relevant

Providing complete information helps us review your request efficiently.

3. Return Eligibility

To be eligible for a return, the product should generally be:

Within the 30-day return request period
In the condition required for the particular product
Accompanied by the relevant order information
Returned according to the instructions provided by Southside Market

Certain products may have specific return requirements because of their nature, condition, packaging, hygiene considerations, manufacturer restrictions, or applicable law.

If a product has specific return restrictions, those restrictions should be disclosed on the applicable product page or before purchase.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, materially different from what was ordered, or otherwise has an order-related problem, please contact us as soon as reasonably possible.

Please provide:

Order number
Description of the problem
Photographs showing the product and packaging when applicable
Any relevant delivery information

We will review the situation and determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, return, refund, or another appropriate remedy.

5. Refund Approval

After receiving and reviewing a returned product, when a return is required, we will notify you whether the refund has been approved.

If approved, refunds will be processed within 7 days.

The refund will generally be issued using the original payment method used for the purchase, unless another method is required or agreed upon.

6. Processing Time by Payment Provider

Although Southside Market processes approved refunds within the timeframe stated above, the time required for the refund to appear in a customer's bank account or payment account may depend on the customer's bank, card issuer, payment processor, or other financial institution.

Southside Market cannot control the processing time imposed by an external financial institution.

7. Return Shipping

Return shipping instructions and any applicable return shipping responsibility will be communicated to the customer when the return is authorized.

Where a return is required because Southside Market sent an incorrect product or an item arrived damaged or defective, we will provide appropriate instructions for resolving the issue.

8. Unauthorized Returns

Customers should not send merchandise to the business address without first contacting Southside Market and receiving return instructions.

Unauthorized returns may cause delays in processing.

9. Exchanges

If an exchange is requested, contact us before returning the product.

Availability of an exchange may depend on product availability and the circumstances of the request.

If an exchange is not available, an eligible refund may be offered instead.

10. Cancellations

If you need to cancel an order, contact us as soon as possible at support@southsidemarket.shop.

Because orders may enter processing or fulfillment shortly after purchase, we cannot guarantee that a cancellation request can be completed after processing has begun.

If an order cannot be cancelled because it has already entered fulfillment or shipment, the applicable return process may apply.

11. Final Sale Products

If a product is specifically identified as final sale or otherwise non-returnable before purchase, that restriction will apply subject to applicable law.

We will not use hidden or undisclosed final-sale restrictions.