Shipping policy

Southside Market provides shipping information so customers can understand the expected delivery process before placing an order.

1. Shipping Cost

Free standard shipping is provided on eligible orders.

If a product has a different shipping charge or special shipping condition, the applicable charge or condition will be clearly displayed before the customer completes checkout.

2. Processing and Delivery

Our standard shipping timeframe is:

5–8 business days

This timeframe represents the expected shipping and delivery period for standard eligible orders.

Actual delivery times may vary depending on the destination, carrier operations, order volume, weather, holidays, and circumstances outside our reasonable control.

3. Order Processing

Orders are processed after the order has been successfully submitted and payment has been authorized.

Processing time may vary depending on product availability and order circumstances.

If an unexpected issue affects fulfillment, we will make reasonable efforts to communicate with the customer.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully verify:

Name
Street address
Apartment or unit number
City
State
ZIP code
Phone number when requested

Southside Market is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

5. Tracking Information

When tracking information is available, it may be provided to the customer through the email address associated with the order.

Tracking information is provided by the applicable shipping carrier and may take some time to become active after shipment.

6. Delivery Delays

Delivery estimates are not guarantees.

Delays may occur because of:

Severe weather
Carrier delays
Holidays
Address problems
High shipping volume
Transportation interruptions
Natural disasters
Government restrictions
Other circumstances outside our reasonable control

If your shipment appears delayed, please contact us so we can assist with reviewing the order and available tracking information.

7. Lost or Missing Packages

If tracking indicates that an order was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location.

You may also contact the carrier using the tracking information provided.

If the package remains missing, contact Southside Market at:

support@southsidemarket.shop

We will review the situation and determine the appropriate next step.

8. Damaged Packages

If an order arrives visibly damaged, customers should contact us as soon as reasonably possible.

Photographs of the package, shipping label, and damaged product may be requested to assist with the investigation.

9. International Shipping

Unless expressly stated otherwise on the applicable product page or checkout, our standard shipping offering is intended for eligible orders within the United States.

Customers should rely on the shipping options and delivery information displayed during checkout for the destination entered.

10. Shipping Communication

By placing an order, customers authorize Southside Market and its service providers to send necessary transactional communications concerning order confirmation, fulfillment, shipment, delivery, returns, and refunds.