Terms of service

These Terms of Service ("Terms") govern your use of the Southside Market website and your purchase of products through www.southsidemarket.shop.

By accessing or using our website, you agree to these Terms.

If you do not agree with these Terms, please do not use the website.

1. About Southside Market

Southside Market operates an online retail store offering products through www.southsidemarket.shop.

Our contact information is:

Southside Market
319 St Emanuel St
Houston, TX 77002
United States

Email: support@southsidemarket.shop
Phone: (472) 283-7745

2. Website Use

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent activity
Attempt to interfere with website security
Attempt unauthorized access to systems or accounts
Use automated methods to abuse the website
Submit false information
Interfere with another customer's use of the website
Use our website in violation of applicable law

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, pricing, availability, and other product information are accurate.

However, minor variations may occur due to screen settings, manufacturer changes, packaging changes, product updates, or other circumstances.

Customers should review the product information displayed on the applicable product page before placing an order.

4. Product Availability

Products displayed on our website are subject to availability.

A product being displayed on the website does not guarantee that inventory will remain available indefinitely.

If an order cannot be fulfilled because a product is unavailable, we will communicate with the customer and provide an appropriate resolution, which may include cancellation and refund.

5. Pricing

Prices are displayed on the applicable product page and checkout.

We reserve the right to correct obvious pricing or listing errors.

If an obvious error results in an incorrect order price, we may contact the customer before fulfillment to confirm whether the customer wishes to proceed at the correct price or cancel the order.

We will not intentionally use misleading pricing.

6. Orders

Submitting an order constitutes a request to purchase the selected products.

An order may be subject to payment authorization, availability, fraud prevention, address verification, and other ordinary order-processing checks.

If an order cannot be fulfilled, we will communicate with the customer and provide an appropriate resolution.

7. Payment

Payments are processed through payment methods made available during checkout.

Customers are responsible for providing accurate billing and payment information.

We do not intentionally request payment information through unofficial channels outside the normal checkout process.

8. Shipping

Shipping terms are governed by our Shipping Policy.

Our standard shipping offering is:

Free shipping — approximately 5–8 business days.

Customers should review the Shipping Policy before completing an order.

9. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Customers generally must request a return or refund within:

30 days of receiving the order.

Approved refunds are processed within:

7 days.

10. Intellectual Property

Unless otherwise stated, content created or provided by Southside Market, including website text, logos, graphics, design elements, and other original materials, may be protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit our proprietary content without permission.

Product names, trademarks, logos, and brand materials belonging to manufacturers or other third parties remain the property of their respective owners.

11. Third-Party Brands

Southside Market may offer products manufactured by third-party brands.

Unless explicitly stated, references to manufacturers or brands do not mean that Southside Market is owned by, operated by, or officially affiliated with those manufacturers.

We do not claim to be an authorized reseller, certified partner, or representative of a brand unless such status is actually established and explicitly stated.

12. Website Accuracy

We make reasonable efforts to maintain accurate information on the website.

If we discover an error involving product information, pricing, availability, shipping information, or another material condition, we may correct the information and take appropriate steps concerning affected orders.

13. Communications

When you place an order or contact us, we may communicate with you regarding:

Order confirmation
Payment
Shipping
Delivery
Returns
Refunds
Customer support
Other information directly related to your transaction

Marketing communications are subject to applicable consent and opt-out requirements.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

The Privacy Policy explains how personal information may be collected, used, protected, and shared.

15. Limitation of Liability

To the extent permitted by applicable law, Southside Market will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

We may update these Terms when necessary to reflect changes to our business, website, products, services, or applicable requirements.

Updated Terms will be posted on this page with a revised effective date.

17. Governing Law

These Terms are intended to be interpreted in accordance with applicable laws governing the transaction and business relationship, subject to any mandatory consumer protections that apply.