Privacy policy

Southside Market ("Southside Market," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when using our online store at www.southsidemarket.shop.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your information.

By using our website, creating an account, placing an order, contacting us, or otherwise interacting with Southside Market, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information necessary to operate our online store and process your requests.

Information You Provide Directly

When you place an order, contact us, subscribe to communications, or otherwise interact with our store, you may provide information such as:

Full name
Billing address
Shipping address
Email address
Telephone number
Order information
Product information
Payment-related information necessary to process your transaction
Customer service communications
Information you voluntarily provide through contact forms or other communications

We only request information that is reasonably necessary for the relevant business purpose.

Payment Information

Payments may be processed through third-party payment providers available through our Shopify checkout.

Southside Market does not intentionally store complete payment card numbers on our own systems. Payment information may be collected and processed directly by the applicable payment processor according to that provider's privacy policy and security practices.

Customers should review the privacy and security policies of the payment provider used during checkout.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies enabled on the store. This may include:

IP address
Browser type
Device type
Operating system
Approximate location information
Pages visited
Referring website
Date and time of visits
Website interaction information
Technical information used to maintain website security and functionality

This information may be collected through Shopify, cookies, analytics tools, security tools, and similar technologies.

2. How We Use Information

We may use information we collect to:

Process and fulfill orders
Provide shipping and delivery services
Communicate with customers about orders
Respond to customer service inquiries
Process returns, refunds, exchanges, or other order-related requests
Maintain and improve our website
Prevent fraud, abuse, unauthorized transactions, and security incidents
Maintain website and checkout security
Provide customer support
Comply with applicable legal obligations
Maintain business and transaction records
Improve products, services, and customer experience
Send marketing communications when permitted and where you have provided appropriate consent

We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable law.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, improve website performance, understand website usage, and support security.

Cookies may be provided by Southside Market, Shopify, or third-party services used to operate our store.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality, including portions of the shopping cart or checkout experience.

4. Shopify and Service Providers

Our store is operated using Shopify and may rely on third-party service providers to support functions such as:

Website hosting
Payment processing
Order fulfillment
Shipping
Customer communication
Website analytics
Security
Fraud prevention
Technical support

These providers may process personal information as necessary to provide their services.

We expect service providers handling personal information on our behalf to use appropriate safeguards and process information only for legitimate business purposes.

5. Order and Transaction Information

When you place an order, we retain information necessary to process and document the transaction.

This may include:

Order number
Products purchased
Order amount
Customer name
Shipping and billing information
Contact information
Order status
Shipping information
Refund or return information
Customer communications relating to the order

This information may be retained for legitimate business, accounting, customer-service, security, and legal purposes.

6. Sharing Personal Information

We may share information when reasonably necessary to operate our business.

For example, information may be shared with:

Shopify
Payment processors
Shipping carriers
Fulfillment providers
Technology and hosting providers
Customer-service providers
Fraud-prevention and security providers
Professional advisers where appropriate
Government authorities or legal parties when required by law

We do not sell personal information simply because you purchase from our store.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own accounts, devices, passwords, and communications.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, legal compliance, and legitimate business operations.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children under the age required by applicable privacy laws to provide consent.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so we can evaluate and take appropriate action.

10. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request information regarding how personal information is used
Opt out of certain marketing communications
Exercise other rights provided by applicable law

To submit a privacy-related request, contact us at:

Email: support@southsidemarket.shop
Phone: (472) 283-7745
Mailing Address: 319 St Emanuel St, Houston, TX 77002, United States

We may need to verify your identity before completing certain requests.

11. Marketing Communications

If you receive promotional emails from us, you may unsubscribe by following the unsubscribe instructions included in the communication.

Transactional messages, such as order confirmations, shipping updates, refund communications, and other service-related messages, may still be sent when necessary to complete or administer your transaction.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Southside Market is not responsible for the privacy practices, content, or security of third-party websites. Customers should review the privacy policies of third-party websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, legal requirements, or privacy practices.

When changes are made, the updated version will be posted on this page with a revised effective date.